Refund policy
Refund and Return Policy
Thank you for choosing KNOTS + NOOK. As a small, handmade business, many of our products are made, decorated, embroidered, engraved, or finished specifically for each order. Because of the nature of our business and production process, all sales are final. We do not accept returns or offer refunds.
Size Exchange Policy:
As a courtesy, size exchanges may be requested on eligible apparel items within 5 days of purchase or delivery.
Size exchanges are available only when the same item in the requested replacement size is currently in stock. We do not make, remake, order, or restock products specifically to accommodate an exchange.
To qualify, the original item must be unworn, unused, unwashed, and in new condition with all original tags attached. Items showing signs of wear or use, including makeup or deodorant marks, pet hair, perfumes, smoke or other odors, stains, washing, or removed/detached tags will not be accepted.
Made-to-order, custom, personalized, clearance, and final sale items are not eligible for return or exchange.
If the requested replacement size is not currently in stock, the sale remains final.
How to Initiate an Exchange:
Contact Us: Contact our team at hello@knotsandnook.com within 5 days of purchase or delivery to request an eligible size exchange.
Exchange Approval: All exchanges must be approved before an item is returned. Items returned without prior approval will not be accepted.
Return Shipping: Customers are responsible for all shipping costs associated with a size exchange. We recommend using a trackable shipping method.
Refunds & Returns:
All sales are final. KNOTS + NOOK does not accept returns or provide refunds for change of mind, sizing, fit, color preference, or other preference-related reasons.
Non-Returnable & Non-Exchangeable Items:
Made-to-order items
Custom or personalized items
Engraved products
Items with custom color, design, or personalization selections
Clearance or final sale items
Worn, washed, used, altered, or damaged items
Items without their original tags
Items for which the requested replacement size is not currently in stock
Damaged, Defective, or Incorrect Items:
Please carefully inspect your order upon receipt. Any damage, defect, or order error must be reported to KNOTS + NOOK within 5 days of delivery. Photos of the item and issue may be required.
If an item is damaged, defective, or incorrect due to an error made by KNOTS + NOOK, our first resolution will be to replace the affected item.
Any replacement will be made according to the exact specifications of the original order. A replacement cannot be used to change the size, color, design, personalization, garment style, or other selections from the original purchase.
If an exact replacement cannot be provided, KNOTS + NOOK will determine the appropriate alternative resolution.
Depending on the circumstances, we may require the incorrect or defective item to be returned before a replacement is issued. When a return is required due to an error made by KNOTS + NOOK, we will provide the return shipping label.
Exchanges:
Approved size exchanges are limited to the same item in a different size and are subject to current inventory availability.
We do not manufacture, reorder, or restock unavailable merchandise specifically to fulfill an exchange. If the requested size is unavailable, the sale remains final.
Incorrect or Undeliverable Shipping Addresses:
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to KNOTS + NOOK due to an incorrect, incomplete, or insufficient address provided by the customer, the customer is responsible for all additional shipping charges required to resend the order.
Original shipping charges are non-refundable.
International Orders, Duties & Fees:
International customers are responsible for all applicable customs duties, import taxes, tariffs, brokerage fees, handling fees, and any other charges imposed by the destination country, carrier, or customs authority. These charges are not included in the purchase price or shipping cost unless expressly stated at checkout.
KNOTS + NOOK is not responsible for delays caused by customs processing or for additional charges assessed after shipment.
If an international shipment is refused, abandoned, unclaimed, returned due to unpaid duties or fees, or otherwise returned to KNOTS + NOOK for reasons outside of our control, a full refund is not guaranteed.
Any refund or store credit that KNOTS + NOOK elects to provide for a returned international shipment may be reduced by original shipping charges, return shipping charges, customs charges, duties, brokerage fees, carrier fees, or other costs incurred as a result of the returned shipment.
Custom, personalized, made-to-order, and other final-sale merchandise remains subject to our final-sale policy even if an international shipment is returned.
Contact Information:
Text: 614 710 0121
Email: hello@knotsandnook.com
Address: 6724 Perimeter Loop #268, Dublin, OH 43017, United States
Support Hours:
Monday to Friday: 09:00 AM to 5:00 PM